Accessibility
Accessibility at Chronicle Financial Technologies
Accessibility Statement of Commitment
Chronicle Financial Technologies Inc. (Convexus Managed Services Inc. and Toogood Financial Systems Inc.) is committed to providing a barrier-free environment and ensuring equal access and participation for all stakeholders; including our clients, employees, suppliers, job applicants, and any visitors who may enter our premises, access our information, or use our products and services. As an organization, we respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act, 2005, and its associated regulations.
Chronicle Financial Technologies Inc. understands that we have a responsibility to ensure a safe, dignified, and welcoming environment for everyone. We are committed to ensuring our organization’s compliance by incorporating accessibility legislation into our policies, procedures, applications, training, and best practices. We will review these policies and practices annually, as organizational changes occur, or in anticipation of compliance changes. In addition, we will strive to meet the needs of individuals with disabilities in a timely and effective manner.
Sincerely,
Lee Wong
CEO
Chronicle Financial Technologies Inc.
Accessibility Plan
Chronicle Financial Technologies Inc. (Convexus Managed Services Inc. and Toogood Financial Systems Inc.) is committed to providing a barrier-free environment and ensuring equal access and participation for all stakeholders; including our clients, employees, suppliers, job applicants, and any visitors who may enter our premises, access our information, or use our products and services. As an organization, we respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act, 2005, and its associated regulations.
Chronicle Financial Technologies Inc. understands that we have a responsibility for ensuring a safe, dignified, and welcoming environment for everyone. We are committed to ensuring our organization’s compliance by incorporating accessibility legislation into our policies, procedures, applications, training, and best practices. We will review these policies and practices annually, as organizational changes occur, or in anticipation of compliance changes. In addition, we will strive to meet the needs of individuals with disabilities in a timely and effective manner.
This Multi-Year Accessibility Plan outlines the steps Chronicle Financial Technologies Inc. has established to further improve opportunities for people with disabilities and to comply with the requirements of the Act.
Barrier assessment
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and Chronicle Financial Technologies Inc.’s goal of providing an inclusive workplace, this Multi-Year Accessibility Plan commits to eliminate and prevent barriers to accessibility. Typical barriers experienced by individuals with disabilities include attitudinal, information and communication, technological, systemic, and physical and architectural barriers.
Employment practices
As an employer of choice, Chronicle Financial Technologies Inc. strives to meet the requirements of the AODA by ensuring an inclusive, barrier-free, accessible workplace that enables each employee to contribute and perform to their full potential on a daily basis. We develop our employment policies and practices through an accessibility lens with an objective of achieving a maximum level of engagement and contribution from each employee.
Furthermore, Chronicle Financial Technologies Inc. is committed to ensuring an inclusive, barrier-free, accessible recruitment process so that all individuals with disabilities who are interested in pursuing and who apply for employment with Chronicle Financial Technologies Inc. are made aware of the accommodation measures available to them throughout the recruitment and hiring process, as well as during employment.
Moreover, individual accommodation plans and return-to-work policies will be developed and put into place for employees that have been absent due to a disability. Chronicle Financial Technologies Inc. will use a reasonable and practical process to coordinate and develop such practices with the disabled employee.
If any other accessibility barriers are identified, Chronicle Financial Technologies Inc. will seek to prevent and remove them in a way that is reasonable and practicable.
Training
Chronicle Financial Technologies Inc. recognizes that it’s employees are an important resource in helping ensure a safe, dignified, and welcoming environment for everyone and will provide training to all employees on Ontario’s accessibility laws and on the Human Rights Code as it relates to people with disabilities. Training will be provided in a way that best suits the roles and responsibilities of Chronicle Financial Technologies Inc.’s employees.
Chronicle Financial Technologies Inc. will take the following steps to ensure employees are provided with the training to meet Ontario’s accessible laws:
- Chronicle Financial Technologies Inc. will provide training for all employees. The training will meet the training requirements as required by the Customer Service Standard and Integrated Accessibility Standards;
- Chronicle Financial Technologies Inc. will provide the training in the form of videos;
- Chronicle Financial Technologies Inc. will manage and track the completion of this training for all of its employees.
Accessible emergency information
Chronicle Financial Technologies Inc. is committed to providing its employees and clients with publicly available emergency information, in an accessible way, upon request. Chronicle Financial Technologies Inc. will also provide disabled employees with individualized emergency response information when necessary.
Information and communications
Chronicle Financial Technologies Inc. will communicate on an ongoing basis, both internally and externally, our commitment to inclusivity and accessibility. The company will consult with people with disabilities to determine their information and communication needs.
Chronicle Financial Technologies Inc. will also solicit and respond to feedback with respect to our accessibility policies, practices, and procedures.
Chronicle Financial Technologies Inc. will ensure that all new websites and content on those sites created after June 30, 2021 will conform with WCAG 2.0, Level A and AA. If a compliance issue is identified, Chronicle Financial Technologies Inc. will consult with its Human Resource Department, Product Team, and Management Teams regarding necessary changes to its website and web applications.
Chronicle Financial Technologies Inc. has reported, as required, on its compliance with the Accessibility for Ontarians with Disabilities Act, 2005 and with the Customer Service Standard. We will continue to report, as required, on our compliance with the Act and the specific accessibility standards.
The following steps will be taken to make sure all publicly available information is made accessible upon request by June 30, 2021.
- Consult with the person making the request in a timely manner to determine the most appropriate accessible format or communication support, given the needs of the person, whether the content is convertible and Chronicle’s capability;
- Providing the accessible format or communication support in a timely manner and at no additional cost; and
- Notifying the public about the availability of accessible formats and communication support.
Built environment
Chronicle Financial Technologies Inc. has endeavoured to remove barriers to accessibility within its leased premises and has worked with the Landlord to address building common areas.
Within our premises:
- Wheelchair accessible washrooms are located in the main lobby and the 4th floor
In building common areas:
- An elevator accessible from the main lobby entrance
- Elevator interior has raised numeric pad for floor selections
Chronicle Financial Technologies Inc. will comply with the requirements of the Design of Public Spaces Standard and will incorporate any changes to the built environment required under the Building Code Act, 1992.
Service disruptions
In the event of a service disruption, Chronicle Financial Technologies Inc. will notify the public of the disruption in service, the anticipated duration of the disruption, and the available alternatives.
Feedback
Chronicle Financial Technologies Inc. is committed to accessibility and we welcome your feedback. Those who are not satisfied with the level of accessibility provided are encouraged to contact us. Chronicle Financial Technologies Inc. will take the following steps to ensure existing feedback processes are accessible to people with disabilities upon request:
- Advise the public that feedback can be given by mail, email, or phone
- Ensure the public that support is available to facilitate the submission of feedback
- Commit to responding to feedback in a timely manner
Policy review
The Accessibility Plan is a tool for Chronicle Financial Technologies Inc. to communicate its accessibility initiatives internally and to the public. Chronicle Financial Technologies Inc. will review and update this plan annually where appropriate to reflect Chronicle Financial Technologies Inc.’s accomplishments in improving our services for those with disabilities and maintaining compliance with AODA.
Accessibility Policies and Procedures
Overview
Chronicle Financial Technologies Inc. (Convexus Managed Services Inc. and Toogood Financial Systems Inc.) understands the important role that policies play in the Company’s operations and to the services provided to our clients. The functions that policies serve are:
- Communication of values and expectations for how things are performed at Chronicle Financial Technologies Inc.
- Compliance with legislation and provide protection for Chronicle Financial Technologies Inc., employees, our clients, and anyone who visits our premises
- Supports consistent treatment of employees, clients, fairness, and transparency
- Helps Management to make decisions that are consistent, uniform, and predictable
To ensure that the stated policy objectives and requirements are met and consistent, policies shall be reviewed on a regular basis in accordance with this policy.
New and existing policies shall be reviewed regularly, either on an annual or semi-annual basis depending on its nature. The purpose of the review is for currency and correctness. As such, appropriate parties such as employees, management, clients will need to be consulted, as well as any new legislation.
Each policy may be updated as necessary based on current company requirements or legislation at that time. Updated policies shall be reviewed, signed off, and approved by Upper Management.
Public notification and distribution of the updated policies must be made to and signed off by all employees. If necessary, training requirements may also be conducted in accordance with each updated policy.
AODA policies and procedures
Chronicle Financial Technologies Inc. is committed to meeting its current and ongoing obligations under the Ontario Human Rights Code as it relates to non-discrimination.
Chronicle Financial Technologies Inc. also understands its obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its accessibility standards do not limit or substitute its obligations under the Ontario Human Right code.
Chronicle Financial Technologies Inc. is committed to complying with both AODA and the Ontario Human Rights Code.
The accessible Customer Service Policies are consistent with the principles of dignity, independence, integration, and equality of opportunity for people with disabilities.
Training
Everyone at Chronicle Financial Technologies Inc. must be trained in providing accessible customer service and how to interact with people with disabilities. Chronicle Financial Technologies Inc. provides accessible customer service training to all employees. Employees are trained on accessible customer service within one (1) month of their hire date and also annually.
In order to comply with these training standards, all employees must go through the following training materials:
- Accessible Customer Service Policy
- The Code and the AODA
- Customer Service Standard Module
- Information and Communications Standard Module
- Employment Standard Module (For Human Resources personnel and Management monthly)
Employment
We will notify employees, potential hires, and the public that accommodations can be made during recruitment and hiring.
We will notify staff that support is available for those with disabilities. We will put in place a process to develop individual accommodation plans for employees.
Where needed, we will also provide customized emergency information to help an employee with a disability during an emergency.
Our performance management, career development, and redeployment processes will take into account the accessibility needs of all employees.
Information and communications
Chronicle Financial Technologies Inc. is committed to ensuring the communication needs of people with disabilities are met.
- Chronicle Financial Technologies Inc. will provide employees and clients with information in an accessible format, upon request; and,
- Chronicle Financial Technologies Inc. will respond to such requests in a timely manner.
Chronicle Financial Technologies Inc. will ensure that the Chronicle Financial Technologies Inc. website and any new web content comply with WCAG 2.0, Level A. Chronicle Financial Technologies Inc. will take the following steps to make any current and new website content conform with WCAG 2.0, Level A.
- All new Chronicle Financial Technologies Inc. web content will be assessed and evaluated for accessibility to comply with WCAG 2.0 Level A
- If compliance with WCAG 2.0 Level A is an issue, Chronicle Financial Technologies Inc. will consult with its Human Resource Department, Product Team, and Management Teams regarding necessary changes to its website and web applications.
Chronicle Financial Technologies Inc. will communicate with people with disabilities in ways that take into account their disability. When asked, we will provide information about our organization and its services, including public safety information, in accessible formats or with communication support.
Chronicle Financial Technologies Inc. will also meet internationally recognised Web Content Accessibility Guidelines (WCAG) 2.0 Level AA website requirements in accordance with Ontario’s accessibility laws.
Support persons
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on the Company's premises.
In certain cases, the Company might require a person with a disability to be accompanied by a support person for the health and safety reasons of:
- The person with the disability;
- Others on the premises
Before making a decision, the Company will:
- Consult with the person with a disability to understand their needs;
- Consider health or safety reasons based on available evidence;
- Determine if there is no other reasonable way to protect the health or safety of the person or others on the premises
Service animals
Chronicle Financial Technologies Inc. welcomes people with disabilities and their service animals. Service animals are allowed on the parts of the Company’s premises that are open to the public.
When it cannot be easily identified that an animal is a service animal, an employee may ask a person to provide documentation (letter, form, other documentation) from a regulated health professional that confirms the person needs the service animal for reasons relating to their disability.
Assistive devices
Chronicle Financial Technologies Inc. welcomes individuals with disabilities to use assistive devices to obtain use or benefit from our products and services. We will also ensure that employees know how to use the assistive devices that are available on our premises.
The following assistive devices have been installed, will be installed, or are available:
- An elevator will be accessible from the main lobby entrance
- The elevator interior will have a raised numeric pad for floor selections
- Wheelchair accessible washrooms are located in the main lobby and on the 4th floor of the building
- Wheelchair accessible tables
Notice of temporary disruption
In the event of a planned or unexpected disruption to services or facilities for people with disabilities, Chronicle Financial Technologies Inc. will provide prompt notification. This notice will be clearly posted and will include information about the reason for the disruption, its anticipated length in time, and if available, a description of alternative services or facilities.
Notice of availability of documents
Chronicle Financial Technologies Inc. will notify the public that documents related to accessible customer service are available upon request by posting notices as follows:
- On the Chronicle Financial Technologies Inc. website;
- At each entrance of the facility
Chronicle Financial Technologies Inc. will provide this document in an accessible format or with communication support, upon request. The company will consult with the person who made the request to determine the suitability of the communication support and/or format. The company will also provide the accessible format in a timely manner and at no additional cost.
Safety and emergency response policy
Chronicle Financial Technologies Inc. is vitally interested in the safety of its employees, clients, and anyone else who may visit our premises. The objective of this policy is to help employees gain the required knowledge of maintaining a safe workspace and to adopt the proper responses in the event of an injury or emergency.
Maintaining a safe work environment requires the continuous cooperation of all employees. As such, it is required that all employees recognize their duty to comply with the safety procedures detailed in this policy and any supporting documents. All employees are required to refrain from any unsafe practices or hazardous actions and to exercise due care and diligence. No person shall carry out any action, practice or process, that may jeopardize someone's own safety and that of others.
Assistance will be provided to any employee, client, or anyone else who may visit our premises with a medical condition and/or disability in the event of an emergency. Should any disabled person request information on how the company responds to their specific needs in the case of an emergency, individualized emergency response information can be developed for that person, following their completion of a self-assessment form.
Changes to existing policies
Chronicle Financial Technologies Inc. will modify or remove an existing policy that does not respect and promote the dignity and independence of people with disabilities.
Feedback
Chronicle Financial Technologies Inc. shall provide Clients with the opportunity to provide feedback on the service provided to customers with disabilities. All feedback, including complaints, will be directed to the Director, Client Relations and Operations and will be responded to in a timely manner. Clients will receive acknowledgement of their feedback, along with any resulting actions based on their concerns or their complaints.
Clients may submit feedback to:
Mail:
Office Phone:
Email: